Shez Bhagwandin, an accomplished System Administrator specializing in Integrations and Operations, leverages a profound knowledge of cloud engineering ☁️ and a strong command of automation 🔄 to streamline processes and elevate operational efficiency. Renowned for the ability to rapidly adapt to new technologies 💻, Shez's leadership role transcends technical prowess, emphasizing the nurturing of personal and professional growth within the team through educational 🎓 initiatives and collaborative team-building 🤝 efforts. Holding degrees in Network Technology, a Lean Six Sigma Yellow Belt certification, and a Microsoft Azure Administrator certificate, Shez's skill set is complemented by a strategic and analytical approach to problem-solving 🧩. Beyond the professional realm, Shez is a dedicated husband 💍, an enthusiastic athlete 🏃♂️, and an avid golfer ⛳️, activities that instill values of discipline, determination, and teamwork. These qualities, coupled with Shez's technical competencies and dynamic leadership style, equip him for significant contributions within the cloud engineering sector ☁️💼. He eagerly seeks opportunities to apply his skills, foster professional development, and make a substantial impact 🚀.
Starr Systems Design
October 2016 - January 2019
Port Networks
July 2019 - July 2021
Window Nation
July 2021 - Present
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In response to recurring help desk escalations, I developed the Ticket Completion Software (TCS), an automated system revolutionizing IT support. TCS efficiently handles and resolves issues related to Azure Active Directory, Azure DevOps, and Exchange, among others, significantly reducing resolution time. Upon successful issue resolution, TCS autonomously sends an email notification to the requester and closes the ticket. This innovative solution has lightened the workload for Tier 2-3 teams, improved response times, and enhanced customer satisfaction and operational efficiency, reflecting my expertise in cloud technologies and problem-solving.
In response to repetitive requests for digital information, I spearheaded the developing and implementation of a comprehensive SharePoint Intranet platform for our company. This centralized hub hosts inter and intradepartmental data offering a singular, user-friendly location for the seamless exchange and retrieval of information. The system's structure has been key in reducing informational silos, ensuring data is accessible and well-organized. Beyond its core functionalities, this platform has served as an instrumental tool in the enhancement of data retention strategies, leading to more robust and reliable data management processes within the organization. Further, by fostering improved team-wide communication, the SharePoint Intranet has successfully created a more interconnected and collaborative work environment.
I developed an innovative digital platform catering to employees with assigned vehicles to streamline fleet management operations. This user-friendly platform enables employees to submit comprehensive inspections regarding vehicle conditions, tool statuses, and other pertinent data, thereby replacing traditional manual entry and significantly reducing rework. The system is a testament to my ability to enhance efficiency, providing a robust mechanism for improved tracking of vehicle information and better data sourcing. Moreover, the platform has proven instrumental in supplying accurate data for reports, driving better decision-making across the organization. By delivering this advanced solution, I have demonstrated my capacity to leverage cloud technology for business process optimization, paving the way for more digital transformation initiatives.
+1 443-449-1170
shezbhagwandin@gmail.com
